FAQs from managers and boards

Yes. Stooges Exterior Services LLC carries general liability, commercial auto and workers compensation coverage, and holds a Wisconsin Dwelling Contractor Qualifier credential. A certificate of insurance is available on request, issued by our insurance agent so it is the real document.

Yes. Send the exact legal name and mailing address of the certificate holder and any additional insured, and we request it from our agent the same business day. If your accounting team needs the holder to match the billing name on the invoice, tell us and both will read the same.

Yes, on request, by email. We usually send it with the proposal along with the certificate of insurance so your accounting team has everything in one place.

Yes. We can give you managers and board members at properties like yours who will take your call, and we tell them to expect it. Before and after photos from comparable jobs are included with every proposal.

Yes. Tell us which platform your company uses and we complete the registration with the certificate, W-9 and company details it asks for. We keep the certificate current so it never holds up a payment.

We send the manager a notice with the dates, what to clear from patios and balconies, windows closed, where to park and where to put trash bins. The manager posts it or sends it out. For older communities, a notice on each door works better than email, and we will walk them around.

Move furniture, plants and loose items off patios and balconies, close windows, and keep cars away from garage doors and the building face. Anything left in place is worked around, not moved by the crew. Pets stay inside while the crew is on that building.

Yes. Tell us the unit before the day and the crew skips it, and we confirm in writing.

We work the garage in sections over two or three days so residents move cars once, in phases, on the schedule you set. The truck stays outside the garage and no engine runs inside, so smoke and carbon monoxide sensors are not a problem. Cars that cannot move are worked around.

Yes. Shopping centers and offices are usually done early morning, evenings or overnight so no tenant is open while we work, which also means no tenant notice is needed. Give us a week and we put it on the calendar.

Light rain does not stop washing. Heavy rain, high wind or freezing temperatures move the day, and every proposal already includes a buffer day for that. You hear from us the evening before, not the morning of.

No. We need gate and water access and a contact for the day. We send a text when we arrive and the photo report when we leave.

If the completed work does not meet your expectations, tell us within 30 days and we make it right at no additional cost. Organic regrowth later in the season is excluded. It is written into every proposal.

Every proposal carries an On-Time Guarantee in writing. We confirm a completion date when the job is booked. If we finish after it, we credit 2 percent of the contract price for each business day late, up to 10 percent, on the final invoice. Days lost to weather, to access we cannot get, or to scope you add do not count. A buffer day is already in every schedule.

Tell the manager the same day with a photo. We come out, look at it with you, and put in writing what we find and what we will do. Most reports we have had were a missed rinse or a spot that needed a second pass, and those are fixed on the return visit.

Yes. Every job gets before and after photos of each area, delivered in a shared folder you can forward to the board. If a building needs a second pass, you see the photo of that too.

Fifty percent deposit on signing, balance invoiced on completion and due on receipt. Two plain invoices, deposit and final, cross-referenced, paid by bank transfer. We write them to the entity that pays and send them to the billing inbox you name, with the certificate and W-9 attached if your accounting team needs them.